Want Software that will Link your most important business tools, boost Employee and Service efficiency?
iPECS CCS Desk links your most important tools – the PC, inbound and outbound telephony control and internet media. Your contact centers can create advanced business efficiencies with simple and easy to handle and manage mutli-channel contacts and with inbuilt CRM integration.
For more information Please click on the image below to View the CCS Desk Datasheet!
- Link your most important business tools
- Manage your telephone calls easier
- Screen Pop on incoming cal
- Drag and Drop Telephony controls from your desktop
Key Business Benefits
- Link two important business tools – the PC and the telephone
- Click to dial
- Screen pop of customer details
- Drag and drop call control
- Service efficiency
- Improve staff capability for better service
- Performance monitoring
- Low cost
- Add telephony integration to your Customer Contact, Help Desk or CRM Business Systems
- Log History of calls made, received and even missed to your CRM
- Workflow adherence, “presence management” and communication
