Need software that will produce reliable reports and all information related to your business communications past and present?


iPECS CCS Report business reporting module delivers historic and current information
on a companies business communications, supporting better analysis and decision making.
All businesses need to live by the laws of efficiency, speed and great customer service.
Creating exceptional value with the highest effectiveness is the goal and it is through
measuring performance that businesses can ensure they meet these critical benchmarks


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  • Service and performance monitoring
  • Business Intelligence Dashboard
  • Review staff performance
  • Contact Center management
  • Billing and Cost allocation


Key Business Benefits

  • Measure and Improve Staff Efficiency, Productivity & Customer Service
  • Increase Profitability by Tracking & Controlling Telecom Costs
  • Better Profitability through Accurate Customer/Project Billing
  • More Accountability due to Divisional Cost Allocation
  • Better KPI Management leading to Enhanced Contact Centre Service Levels
  • Increase Customer Loyalty & Satisfaction by Automating Serviced Office Operations & Billing Functions
  • Manage your Key Business Metrics better by utilising a configurable web based Business Intelligence Dashboard with real time indicators & alerts


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