iso 9001We at GoldStar Telecom realize the importance of the solutions we are selling and more importantly the post sales service and support. As a result we have invested heavily in the implementation of an automated CRM system allowing easy traceability of service calls , orders and maintenance visits, whilst ongoing training of all our employees in key to our ISO accreditation.

From a simple on demand call out to a pro active maintenance contract visit, we endeavor to maintain a high standard of advice and fault resolution. Our in-house support team can handle the majority of calls remotely over ISDN or over an IP Connection, allowing for a fast and cost friendly solution to your issue.

We partner with reliable established providers, ensuring where an issue is reported that is not directly related to your system, we can contact the relevant provider directly on your behalf.

Maintenance Contract Customers benefit from the following Benefits:engineer

  • Preventative Maintenance Visit
  • No charge on line fault calls
  • Reduced charge on Installation Labour and Parts
  • Out of office hours Support (dependant on support contract)
In supplying and maintaining solely LG Telephone Systems and Data Switches for the past 25 years, we believe that we offer value for money on all service and equipment that we supply.